Refunds & Exchanges

Refunds & Exchanges:
By using our site and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Refunds & Exchanges Policy:

Effective Date: July 30, 2024

1. At The Urban Disciple, we strive to provide you with the best shopping experience. If you are not completely satisfied with your purchase, we are here to help. Please read our Returns and Exchanges Policy for detailed information on how to proceed.

2. Return Policy
Eligibility for Returns: Items must be returned within 7days of receipt. Items must be in their original condition, unused, and in the original packaging. Proof of purchase (receipt or order confirmation) is required. Non-Returnable Items: Gift cards, Downloadable software, product personalized or custom-made, Items marked as final sale.
How to Initiate a Return:
Contact our customer service team at theurbandisciple@gmail.com to request a return authorization.
Pack the item securely in its original packaging, including all tags, accessories, and documentation.
Ship the item to the address provided by our customer service team. You are responsible for the cost of return shipping unless the item is defective, or we made an error.
Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 7 days. Shipping costs are non-refundable unless the return is due to our error or a defective product.

3. Exchanges & cancellations are not accepted and will not be granted.

Contact Us: For any questions or concerns about our Returns and Exchanges Policy, please contact our customer service team at theurbandisciple@gmail.com By making a purchase on our site, you agree to our Returns and Exchanges Policy. Thank you for shopping with The Urban Disciple.